h).In the development of alternative organizations should evaluate the decision other case studies (which have addressed similar problems or opportunities), look at what happens in the sectors of hospitality outside India, engage in problemdiversity issues, brainstorm and try to have representatives of all levels and areas of the organization involved in the process of decision making for diversity.
在多样性的决策中,重要的是制定、测试决策备选方案,并选择最佳方案(而不是跳过决策——脑海中浮现的最明显或最简单的解决方案,而不经过深思熟虑)。在开发替代组织时,应评估决策——其他案例研究(解决了类似的问题或机会),研究印度以外的酒店业发生了什么,参与问题多样性问题,集思广益,并尝试让组织所有级别和领域的代表参与多样性决策过程。
Once a particular change option is selected, it is important to achieve integration and consistency between plans of diversity and other areas of organizational decision making.In our experience, it may happen that the customer service at odds with the plans of diversity policies or vice versa.For example, if a customer refuses to deal with an employee nonnational policy diversity in May prescribe a plan of action (whether the customer is informed that this is discrimination and given no choice but to deal withstaff member) where, as the customer service plan may accommodate the customer called at any time.In achieving coherence between the different body plans, it is important that the impact of the diversity of decisions on other areas of operation is constantly evaluated and that individuals from different levels and areas of theorganization are involved in the process of decision making for diversity.
一旦选择了特定的变革方案,就必须实现多样性计划与组织决策的其他领域之间的整合和一致性。根据我们的经验,可能会发生客户服务与多元化政策计划不一致的情况,反之亦然。例如,如果客户在5月份拒绝与非国家政策多样性的员工打交道,则规定一项行动计划(无论客户是否被告知这是歧视,并且别无选择,只能与员工打交道),因为客户服务计划可以随时为打电话的客户提供服务。为了实现不同机构计划之间的一致性,重要的是要不断评估决策的多样性对其他业务领域的影响,并让来自组织不同级别和领域的个人参与到多样性的决策过程中。
Organizations must ensure that the full scope and range of decisions Diversity (required to ensure compliance with equality legislation) are taken.Realizing this, it is important that all organizational roles is assessed, including the challenges and opportunities related to these roles are identified and that appropriate decisions are taken on this basis.
各组织必须确保作出全面和广泛的决定——多样性(确保遵守平等立法所必需的)。认识到这一点,重要的是对所有组织角色进行评估,包括确定与这些角色相关的挑战和机遇,并在此基础上做出适当的决定。
Outlook appropriate time should underpin all decisions of the range of decisions (eg in some cases, a short-term perspective is necessary if, as in other prospects in the longer term will be necessary).
展望适当的时间应该支持一系列决策中的所有决策(例如,在某些情况下,如果有必要的话,短期视角是必要的,就像在其他长期前景中一样)。
Imperatives of diversity: The search results a number of “diversity imperative” issues including the allocation of responsibility for diversity, reward diversity and developing control structures and management support of thediversity. In dealing with these issues, the following are recommended:
多样性的必要性:搜索结果产生了许多“多样性必要性”问题,包括多样性责任的分配、奖励多样性以及发展多样性的控制结构和管理支持。在处理这些问题时,建议采取以下措施:
By implementing effective diversity plans, it is important that responsibility is spread across a broad organizational base and comprehensive (ie all employees should be responsible for diversity in the context of their own role).In achieving this number of measures are necessary, which include assessment of roles, identification of the nature and level of responsibility appropriate range for each job, the attribution of responsibility to the diversity of individual roles (all employees must be aware of their responsibilities in writing) and consideration of the responsibility for diversity over time .Once people have given responsibility, it is important that there be ongoing evaluation.In this regard, different reward structures (where people are rewarded for positive diversity staffing decision-making or behavior) must be developed.In addition, control structures to discourage people from engaging in the variety of negative behaviors (such as jokes in the workplace or other negative forms of discrimination) should be in place.Political leadership and management support are absolutely critical in facilitating specific responsibilities related to diversity.
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