rking with appropriate key performance indicators; and essentially designing a balanced scorecard to achieve continual improvement.
持续改进质量管理体系对于满足和满足客户不断变化的需求和要求至关重要。该项目的目的是通过改善计划、绩效衡量来确定质量改进；采用适当的关键绩效指标进行基准测试；以及从本质上设计一个平衡的记分卡以实现持续改进。
Practices by non-financial organisation 非金融组织的做法
Good practices implemented by construction organizations in strategic partnerships alliances and knowledge management was identified and developed recommendations for improvements to gain competitive advantage in the construction industry.
确定了建筑组织在战略伙伴关系联盟和知识管理中实施的良好做法，并提出了改进建议，以获得建筑业的竞争优势。
TQM not suitable for financial services environment 全面质量管理不适合金融服务环境
TQM is not really suitable for any service organisations but it really helps the service organisations to focus on the participation of senior management team, involvement of all employees and managing internal process towards achieving customer satisfaction.
TQM并不真正适用于任何服务机构，但它确实有助于服务机构专注于高级管理团队的参与、所有员工的参与以及管理内部流程，以实现客户满意度。
Long Term client relationship 长期客户关系
In global financial services environment business strategy is building on long-term client relationships. Over 90 percent of the work is repeated business from loyal clients. This strategy yields cost advantages, profits, and growth, allowing them to attract and retain investors and thus fuel further growth.
在全球金融服务环境中，业务战略建立在长期客户关系的基础上。超过90%的工作是来自忠诚客户的重复业务。这种策略产生了成本优势、利润和增长，使他们能够吸引和留住投资者，从而推动进一步的增长。
Quality Gurus 质量大师
There are a number of writers whose work dominates the quality movement. Their ideas and approaches have stood the test of time and have come to from a body of accepted knowledge, to lead and advise their own movement in quality.
有许多作家的作品在质量运动中占主导地位。他们的想法和方法经受住了时间的考验，并来自于公认的知识体系，在质量上领导和建议自己的运动。
They have become known as ‘gurus’他们被称为“大师”
Crosby Philip B.
Deming W. Edwards
Feigenbaum Armand V
Ishikawa Kaoru
Juran Joseph M
Oakland john S
Shingo Shigeo
Taguchi Genichi
All the above Gurus have presented their own work on quality management and have made a significant impact on the world through their contributions to improving not only businesses, but all organizations including national governments, public organizations, educational institutions, healthcare organizations, and many other establishments and organizations.
上述所有大师都介绍了他们自己在质量管理方面的工作，并通过他们不仅为改善企业，而且为改善包括国家政府、公共组织、教育机构、医疗保健组织和许多其他机构和组织在内的所有组织所做的贡献，对世界产生了重大影响。
Global inventory planning and control management 全球库存计划和控制管理
What is planning and control?什么是计划和控制？
The purpose of planning and control is to ensure that operations are working effectively and the production of products and services as required. There is another purpose of planning which is to minimise uncertainty and risk and a clear view of future forecasting.
规划和控制的目的是确保运营有效进行，并按要求生产产品和服务。规划的另一个目的是最大限度地减少不确定性和风险，并对未来预测有清晰的认识。
Financial planning and control 财务规划和控制
It is a well known fact that a successful business helps organisations to generate enough cash in order to cover costs and make some profit.
众所周知，一个成功的企业可以帮助组织产生足够的现金来支付成本并赚取一些利润。
The difference between sales and cost is profit. The businesses are not always expected to be profitable from the very first day but there should be an expected plan for them to become profitable.
销售额和成本之间的差额就是利润。企业并非总是从第一天起就有望盈利，但应该有一个盈利的预期计划。
There should be proper financial controls for all the businesses. The records should be accurate and complete and should fulfil the legal requirements. The tight financial control always helps the financial organisations or any organisation to monitor their current situation and always predict the future environment.
所有企业都应该有适当的财务控制。记录应准确、完整，并应符合法律要求。严格的财务控制总是有助于金融机构或任何组织监控其当前状况，并始终预测未来环境。
The information derived from financial statement analysis can be used to establish future operating goals (financial planning) and to determine how to meet established goals (financial control).
财务报表分析得出的信息可用于确定未来的经营目标（财务规划）和确定如何实现既定目标（财务控制）。
Developing pro forma financial statements is an important part of the planning and control processes.
编制形式财务报表是规划和控制过程的重要组成部分。
Inventory planning a
