sources world wide drive towards a globalize economic system. Global market imposes new standards on quality and time requires operation managers to think domestic market and penetrate the global market. To achieve its objectives towards globalization, there should be improve communication technologies and open financial system. The company strategy should achieve adequate utilisation of resource and adequate customer service.
通过有效利用资源进行有效运作，推动全球经济体系全球化。全球市场对质量和时间提出了新的标准，要求运营经理思考国内市场，渗透全球市场。为了实现全球化的目标，应该改进通信技术和开放的金融体系。公司战略应实现资源的充分利用和充分的客户服务。
This strategy has prove success by positioning itself as customer-oriented organisation and empowering customers world wide to make different choices of innovative financial product to meet their needs.
这一战略已被证明是成功的，因为它将自己定位为以客户为导向的组织，并使全球客户能够选择不同的创新金融产品来满足他们的需求。
However, global strategy has the following draw backs;然而，全球战略有以下不利影响
To manage multinational operation faces challenges of language and customs difference, different management style and different laws and regulation.管理跨国经营面临着语言和习俗差异、不同管理风格和不同法律法规的挑战。
The current economic downturn has affected consumer spending and confidence in the banking industries.当前的经济衰退影响了消费者支出和对银行业的信心。
Complex global operation by multinational faces ethical and environmental challenges.跨国公司复杂的全球经营面临着道德和环境方面的挑战。
Operation Strategy contents 运营策略内容
In global operation content, the decision and action should be specific to achieve the objective. The content reflects the four perspectives;在全球运营内容中，决策和行动应该是具体的，以实现目标。内容反映了四个视角
Operation strategy as top- down perspective 自上而下的运营策略
Operation strategy as bottom-up perspective 自下而上的运营策略
The market requirement perspective 市场需求视角
The operation resources perspective 运营资源视角
Global total quality management in financial service industries 金融服务业的全球全面质量管理
Total quality management 全面质量管理
The business leaders face immense pressure in today’s turbulent competitive environment that’s move forward by globalisation, macro-environment factors and advanced technological growth of internet. The strong market forces within this competitive environment have developed global customers who are more aware of changes in the global market.
在全球化、宏观环境因素和互联网先进技术发展的推动下，当今动荡的竞争环境给商业领袖带来了巨大的压力。在这种竞争环境中强大的市场力量培养了更了解全球市场变化的全球客户。
Total quality management is an important tool in any business to surmount future challenges within the turbulent financial service environment. TQM provides the financial business leaders with a formalised process in setting clear and achievable corporate objectives and at the same time guides the management in planning strategies to maximise resources and to achieve win-win partnership.
全面质量管理是任何企业在动荡的金融服务环境中克服未来挑战的重要工具。TQM为金融业务领导者提供了一个正式的流程，以制定明确和可实现的企业目标，同时指导管理层规划战略，最大限度地利用资源，实现双赢伙伴关系。
Total quality management (TQM) is an organization-wide process that revolves around the Total Quality Triad. It assumes that there is never a state of perfection (Kelada, 1996).
全面质量管理是一个围绕全面质量三位一体的组织范围的过程。它假设永远不存在完美的状态。
Hence, in order to that plans are developed in an integrated manner, three important total quality principles must be adhered to – participation and commitment by stakeholders and senior management team, employee involvement and continuous improvements to meet customer satisfaction.
因此，为了以综合的方式制定计划，必须遵守三个重要的全面质量原则——利益相关者和高级管理团队的参与和承诺、员工的参与和持续改进，以满足客户的满意度。
Source: Bradford University
Total quality management in global financial services environment 全球金融服务环境下的全面质量管理
In the global financial services environment, Total Quality Management (TQM) provides the overall concept that fosters continuous improvement in an organization. The implementation of a Quality Management System (QMS) does not equate to self-generated results.
在全球金融服务环境中，全面质量管理提供了促进组织持续改进的总体概念。质量管理体系的实施并不等同于自行产生的结果。
Continual improvement 持续改进
Continuous improvement of the QMS is of paramount importance for meeting and satisfying clients’ ever changing needs and requirements. The purpose of the project is to identify quality improvement through Kaizen program, performance measurements; benchma
