雀巢公司企业管理case study

ne the research from distribute questionnaire questions to collect the employees respond and process the frequency from the outcome. In seven days, we allocate three day in select and distribute those question, another three day for collecting the employees responded the questionnaire, while for the last day to process the frequency from the outcome.

The main emphasis here is on the communication conflicts, which cover all the three levels of the company’s hierarchy. From the head, top management followed by the middle management and at the bottom part is employees who below the manager level. There were several types of questionnaires were designed for each level, therefore the questionnaires distributed at the top were least and maximum at the lower level.

Results from Questionnaire

Variables
Frequency
From management (10 person)
More than the desired output of the employees make can be harmful to the organization?
Yes
09
No
01
There is a free flow of communication among the employees
Yes
10
No
00
Employees are properly informed about decision taken?
Yes
07
No
03
There is a consistency among the management policies
Yes
08
No
02
From employees(20 person)
From how long have you been working in the organization?
6 months
04
1 year
02
3 years
10
Or more than 3 years
04
What kind of boss do you like to work with?
A competent but difficult boss
13
A lenient but incompetent boss
07
Which type of leadership’s style do you like the most?
Autocratic
18
Democratic
02
How your management does is doing the evaluating among the employees?
Performance base
18
Merit base
02
Preference to work with:
Friendly but incompetent colleague
09
Difficult but competent colleague
11
Receiving assignments with proper resources to execute
Yes
15
No
05
Favouring the dress code?
Yes
20
No
00
Employees are properly informed about decisions taken
Yes
10
No
10
There is a free flow of communication among the employees
Yes
18
No
02
Employees usually face communication problems with:
Top management
04
Manager
16
Who should be blamed
Top management
04
Manager
16
More organisational hierarchic conflicts are faced by
Top
05
Middle (manager)
15
Lower
00
Level which should be held responsible for that?
Top
06
Middle (manager)
14
Lower

00

As for secondary method, we are required to look into several journals and reading materials. In the internet, it provides us thousands of links and website to search for conflict and negotiation management. By apply the theory and practical model from the journal that we selected, we able to plant it into the recommendation part of this assignment.