ntries. It expends the scope of recruitment and offers more choice about account executive (Nell, 2010).
Furthermore, the traits and behaviors of recruiter impact the result of recruiting employees. Some recruiters pay attention to the theoretical basis, but other may pay attention to the practical ability, such as enough work experience. Reasonable recruiting increases the quality of employees. It improves work performance indirectly.
3. Selection – Account Executive 选择-客户经理
3.1 The Five Stages of Selection
There are five steps in the process of selecting account executive in the follow (Noe, 2014). The company follows this process to pick up their qualified candidates. At the beginning of selection, the company needs to analyze application forms of candidates. With job application form, the candidates provide their full name, address, telephone. If the candidates work before in other company, they need to provide company’s name, the year of work, name of employer, position held and reason for leaving. Then educational background is necessary for candidates to writes. They only write the information about high school, college and above. Also, they must provide graduation certificates. If they have some award-winning experience in the study period, they can copy the certificates and put them after the application forms, such as IELTS certificates in two years, Interpretation certificates and other certificates. At last, it provides three or four references’ name, such as their superiors’ name and their colleague’s name (Noe, 2014).
After analyzing job resumes, the company provides written tests and answering phone call. The written tests provide 100 questions about related laws, management and the company. For example, how to respond the customer complaint? How account executives increase the employees’ satisfaction? How to deal with the conflict between employees? The other tests called answering phone call. The company gives a situation and candidates need to give the reasonable measures. For example, if a customer said the company spends a long time to deal with problem and the customer was anger, how the account executive answer the customer by phone call. After the candidates finish the text, they wait for the company’s notice.
Then structured interview is used to examine the candidates’ organizing ability and communicative competence. At first, the company provides a total why do you agree team work or not. Then the candidates divide into two groups - A and B. A group agrees and B apposed to this view. The company gives them one hour to debate each other. During this period, everyone in two groups must engage in the debate. They must give some reasonable evidences to support their view. After the debate, the company gives the final score by score of team and person. The score of team is focus on the task assignment and achievement. It reflects the organizing ability. Then the company gives the score of everyone based on the condition of debate. For example, the candidate provides enough reasonable evidences or not. The expression is clarity and smoothly or not. These two points are the mainly individual scoring criteria.
After determining the qualified candidates, the company must to check background information about candidates. This process spends about two or four weeks to know information about candidates from person references provided. If the person points out the candidates
