In technology-based training several companies, like Honeywell, and QUALCOMM employees tend to resist technology based training as the employees do not understand the method it is conducted and fair returns will not be possible. Example, some employees are “hand-on” learners and do not adapt to computer-based training, when developing a training program, keep in mind that the workforce has many different types of learners. (SAM Advanced Management Journal 2001)
In a relationship between commitment and training a sample of the numerous possible
backgrounds that have been explored include perception, and benefits such as career, job related, personnel (Mathieu and Martineau,1997), satisfaction (Tannenbaum et al,1991), self-efficacy (Saks,1995), individual variables, such as age, education level , and gender (Meyer and Allen ,1984; Collarelli et al,1987;Mathieu and Zajac,1990) European Journal of Social Science Vol 14 No 1 2010
Training can also be considered as employee turnover. If the new skills that have been acquired by the employee and the skill are of high value to other organization, the organisation will risk losing their trained employee. (European Journal of Social Science Vol 14 No 1 2010)
The ability to manage the cost of training and keep within the budget of the organization proves to be a challenge. Trying to prove to the management that training is part of the organization even when organization is not into training. (European Journal of Social Science Vol 13 2010)
In today fast pace technology era, technology is changing the way the organization is operated. Technology devices that employees are trained to use today will be obsolete tomorrow. The organization has to train the staff to keep abreast with the changing technology. (European Journal of Social Science Vol 13 2010)
In order for training to be a success in the strategic human resource management literature, training is an important factor for lowering turnover and improving organizational performance (Richard Devinney, Yip, and Johnson, 2009). One way in which this can be achieved in the provision of training and fostering high organizational commitment to enhance the retention of employees and customers.
Schlesinger and Heskett (1991) views high employee turnover as a factor of cycle of failure. The result of it is that discourages management from investing in hiring, training, which leads to ineffective performance and it, will also affect service quality and customer loyalty.
Chapter Four
Proposed Employees Development Plan
The reason for conducting a TNA is to ensure the training effectiveness (Blanchard and Thacker, 2003; Goldstein and Ford, 2002; and Noe, 2005), ensure return of investment in the training, minimise errors made in the training programs (Elbadri, 2001)., try to solve performance problems and in the absence of TNA the training program will have little or no contribution to the achievement of the organization objectives. (International Review of Business Research Papers 2007)
The systematic method of conducting needs analysis is that the process is based on specific method of information gathering technique whereby it is conducted in stages with one affecting (Directory Journal 2007) another and helping to shape the next stage, there is no short-cut is available to carry out the process because every situation requires observing, probing, analysing and deducting. When completed, needs analysis would be a wise investment for the organization by saving time, finance and resources on solving the right problems. Organizations that do not support needs analysis make costly mistakes training is either used in an effective, non-effective manner or too little or there is no follow up. (Directory Journal 2007)
The data coll
