great significance, which is mainly due to the majority of people with the improvement of living standards, people's quality of life and requirements also will increase, coupled with the rapid increase in the hotel business, leading to competition intensified, which undoubtedly showed the importance and significance of the performance management system. First, to analyze the market, if the performance management in a hotel, can effectively improve the hotel's overall strength, reduce hotel costs and will significantly improve the people's living standards and quality. Secondly, from the hotel's own analyzes carried out, if the establishment of an effective performance management system in a hotel, so you can not only satisfy the requirements of the market, while able to improve hotel profitability. In this respect there are mainly two ways, either the hotel has a good service system and equipment to improve the creditworthiness of customers and influence. Second, a practical and effective approach to performance management can improve the performance results of the hotel staff, thereby enhancing the company's core competitiveness. The above two methods can significantly improve the competitiveness of the hotel, the expansion of the market economy occupancy ratio, so that the hotel can be long-term development.
Keywords: performance management; performance improvement; hotel management
目 录
第1章 绪论 10
1.1研究背景 10
1.2研究目的和意义 11
1.2.1研究目的 11
1.2.2研究意义 11
1.3国内外研究现状 12
1.3.1国外研究现状 12
1.3.2国内研究现状 13
1.4研究方法与思路 13
1.4.1研究方法 13
1.4.2研究思路 14
第2章 相关概念及理论基础 16
2.1绩效管理效能的内涵 16
2.1.1绩效管理效能的定义 16
2.1.2绩效管理效能的相关理论 16
2.1.3绩效管理效能的构成指标 18
2.1.4影响绩效管理效能的关键因素 20
2.2绩效管理的主要方法 24
2.2.1目标管理法 24
2.2.2关键业绩指标法 24
2.2.3平衡计分卡法 24
第3章 WXCP酒店现状分析 26
3.1中国酒店业的现状 26
3.2 WXCP酒店的现状分析 26
3.2.1 WXCP酒店概况 26
3.2.2 WXCP酒店员工的基本情况 27
3.2.3 WXCP酒店员工流失原因分析 28
第4章 WXCP酒店绩效管理存在问题及原因分析 30
4.1 WXCP酒店绩效管理存在问题的访谈调查 30
4.1.1访谈设计 30
4.1.2访谈结果分析 31
4.2 WXCP酒店绩效管理存在问题的问卷调查 32
4.2.1调查问卷设计 32
4.2.2调查结果分析 33
4.3 WXCP酒店绩效管理存在的问题及原因分析 34
4.3.1 WXCP酒店绩效管理存在的问题 34
4.3.2 WXCP酒店绩效管理存在问题的原因分析 37
第5章 WXCP酒店绩效管理效能提升对策 39
5.1转变绩效管理理念 39
5.2完善绩效管理
