Uriel, Charles Michael T. Coping with Crises: The Management of Disasters, Riotsand Terrorism[M]. Springfield, Illinois: Charles C. Thomas Publisher Ltd,1989
[9] Snyder M, Gangestad S. On the nature of self-monitoring: Matters of assessment, matters ofvalidity[J]. Journal of Personality and Social Psychology,1986
[10] William L. Benoit. Image Repair Discourse and Crisis Communication[J]. Public RelationsReview,1997