Mentioned in the work of Buchbinder et al, 2010, Healthcare organizations are complex and dynamic. The nature of organizations requires that managers provide leadership, as well as the supervision and coordination of employees. In healthcare organizations, the scope and complexity of tasks carried out in provision of services are so great that individual staff operating on their own co ldn ge he job done. Mo eo e , the necessary tasks in producing services in healthcare organizations require the coordination of many highly specialized disciplines that must work together seamlessly. Managers are needed to make certain that organizational tasks are carried out in the best way possible to achieve organizational goals and that appropriate resources, including financial and human resources, are adequate to support the organization. Healthcare managers are appointed to positions of authority, where they shape the organization by making important decisions. Such decisions relate, for example, to recruitment and development of staff, acquisition of technology, service additions and reductions, and allocation and spending of financial resources. Decisions made by healthcare managers not only focus on ensuring that the patient receives the most appropriate, timely, and effective services possible, but also address achievement of performance targets that are desired by the manager. Ultimately, decisions made by an individual manager affec he o gani a ion o e all pe fo mance.
Table 3-1 Gender of the spa managers or spa directors
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Chapter 3 Data Collection and Measurement..................24
3.1 Questionnaire..................24
3.2 Sample Group..................24
Chapter 4 The Result........................30
4.1 Reviews of Results of the Testing of the Research Hypotheses.........................30
4.1.1 The Relationship Between the Spa Development and Spa Performance........................30
4.1.2 The Relationship Between the Spa Performance and Sales and Profit........................30
Chapter 5 Suggestions for Spa and Hotel future Development......................52
5.1 The Importance of Health Management.....................52
5.2 The Importance of the Development.....................52
Chapter 5 Suggestions for Spa and Hotel future Development
5.1 The Importance of Health Management
According to the studies, heath management is carried out by the manager as to create the process management within the business. The health management consisted of planning; setting the direction and determine what the priorities are, organizing; designing the organization and the responsibility of every position in the business. This include teamwork and relationship within the business too. Staffing; human resourcing, finding the right person for the right positions to maximize the ability in each individual and minimize the time and cost. Controlling; this means the staff control on the
