有效识别和纠正员工申诉至关重要。这样一个高效的申诉系统是确保员工满意度和更好的劳动关系的必要条件。这是每个组织确保员工绩效的前提条件。
According to Wagen (2007) a grievance process should consider the following aspects:申诉程序应考虑以下方面：
The process must be duly agreed by everyone in the company.该流程必须得到公司所有人的正式同意。
The process must be communicated in English.该过程必须用英语进行沟通。
The procedure followed for filing the complaint must be unambiguous.提交投诉所遵循的程序必须明确。
An objective approach must be followed while dealing with the complainants.在处理投诉人时，必须遵循客观的方法。
Confidentiality must be followed wherever it is necessary.必要时必须遵守保密规定。
The entire process must be clearly documented.必须明确记录整个过程。
The grievance procedure to be followed is stated below (Selwyn 2006):-应遵循的申诉程序如下
i. The employee shall specify his grievance or complaint (in writing) and a copy of the sane shall be forwarded to his employer.
雇员应以书面形式详细说明其申诉或投诉，并将一份副本转发给雇主。
ii. The employer shall call upon the employee to attend the meeting where the matter is going to be discussed. The employee has to ensure his attendance. Once the meeting concludes the employer shall inform the employee about his decision with regard to the grievance. The employer must inform the employee his right to make an appeal if he is not satisfied with the judgment.
雇主应要求雇员参加讨论此事的会议。员工必须确保出勤。会议结束后，雇主应将其关于申诉的决定通知员工。如果雇员对判决不满意，雇主必须告知其提出上诉的权利。
iii. The employee should communicate his intention of making an appeal to his employer. Accordingly the employer shall again call a meeting to discuss on this matter. The employee should take every effort to ensure his attendance. After the hearing the employer shall convey his final decision to the employee.
雇员应向雇主传达其提出上诉的意图。因此，雇主应再次召开会议讨论此事。员工应尽一切努力确保出勤。听证会后，雇主应将其最终决定传达给雇员。
Wipro maintains a very effective grievance system. The grievance process followed by the company contains all the necessary ingredients as discussed above. By following such a system the company is able to easily resolve employee conflict and maintain a peaceful environment.
Wipro拥有一个非常有效的申诉系统。公司遵循的申诉流程包含上述所有必要的成分。通过遵循这样的制度，公司能够轻松解决员工冲突并维持和平的环境。
Disciplinary process in the company 公司纪律处分流程
Discipline is an indispensable factor in human resource planning in a large organization like Wipro.Discipline ensures strict adherence to the procedures, plans and rules of the company. Absence of discipline can bring utter chaos and confusion within the organization.Wipro follows a strict and fair disciplinary system.
在像Wipro这样的大型组织中，纪律是人力资源规划中不可或缺的因素。纪律确保严格遵守公司的程序、计划和规则。缺乏纪律会导致组织内部的混乱和混乱。Wipro遵循严格和公正的纪律体系。
Following are the important questions raised during the disciplinary procedure of the company:以下是公司纪律处分程序中提出的重要问题
What acts of offence, violation, misconduct have been done by the individual?个人有哪些违法、违规或不当行为？
Did such act amount to breach of code of conduct?这种行为是否构成违反行为准则？
The impact of the offence.犯罪的影响。
Is the offence in anyway related to the job performance of the employee?违规行为是否与员工的工作表现有关？
In case of minor offences the employees shall be given warnings or memos. But if such act of offence has affected the company in a grave manner the employee shall be dismissed immediately. Acts of deceit, willful suppression or destruction of important information, willfull negligence of duty, causing personal injury or accidents shall invite dismissal with immediate effect.
如果发生轻微违法行为，应向员工发出警告或备忘录。但如果该违法行为严重影响了公司，则应立即解雇该员工。欺骗、故意压制或破坏重要信息、故意玩忽职守、造成人身伤害或事故的行为应立即被解雇。
The dismissal procedure includes:解雇程序包括：
1. Issuance of sufficient show cause notices 发布充分的显示原因通知
2. Providing an optimum opportunity to be heard 提供最佳的倾听机会
3. Ensuring the presence of the individual during the hearing 确保个人在听证会期间在场
4. Permitting the employee to present witnesses 允许员工出示证人
5. Hearing of the witness account 听取证人陈述
6. Recording of all the procedures and decisions taken in the meeting by the officer in charge 记录主管官员在会议上采取的所有程序和决定
7. Announcement of the decision 宣布决定
It should be noted that the presiding officer be impartial and fair in his decisions. 应当指出，主持会议的官员在作出决定时是公正和公正的。
IMPORTANCE OF EMPLOYEE WELFARE ORGANISATION 员工福利组织的重要性
What is ACAS?什么是ACAS？
ACAS means A
