供应链组织间外部搜寻、知识分享对服务 创新的影响：互动质量的调节作用研究

sp; in  supply  chain  organizations  with  interactive  quality  as  the regulating  variable.  In  this  research,  221  enterprise  samples  are  used  to  conduct  empirical research and verify the six hypotheses. The conclusions of this study are as follows:  

(1)  Inverted  U-shaped  relationship  is  presented  between  external  search  and  service innovation in supply chain organizations; 

(2)  Knowledge  sharing  plays  a  part  of  intermediary  role  between  external  search  and service innovation in supply chain organizations.

(3)  The  interactive  quality  has  a  positive  role  in  regulating  the  relationship  between external search and knowledge sharing, between knowledge sharing and service innovation in supply chain organizations.  

According  to  the  research  conclusions,  supply  chain  organizations  must  adhere  to  the principle  of  moderation  when  conducting  external  search.  In  carrying  out  external  searches, attention  should  be  paid  to  developing  and  strengthening  interaction  with  external organizations,  in  particular  to  enhancing  the  ability  of  high-quality  interaction.  Only  in  this way  can  organizations  maximize  the  efficiency  and  effectiveness  of  external  search  among supply chain organizations to promote organizational service innovation. 

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