相关报道和数据显示，郭美美事件后公众对红十字会的贡献减少了60%。即使有郭美美事件后超过四年，大多数中国人仍然不愿意向红十字会捐款，他们更重要的是捐赠给慈善机构等，更愿意，郭美美事件不仅伤害了公众的信任，在红十字会，而且甚至影响了公众的热情和参与在慈善信心。总之，郭美美事件后，公众对红十字会的信任明显下降。
本文在回顾相关文献和新闻报道，可以发现有以下的红十字服务存在的问题，包括员工工作不认真，员工工作不积极，红十字捐赠手续繁琐，而且有很高的超支在红十字会活动的开支，并对红十字会捐款的结果不是有效的。这些结果表明公众对红十字会提供的服务不满，这导致红十字会公众信任的下降。
在红十字会的文献和新闻报道显示，它在执行慈善行为依照法律有以下问题，如未能解决的问题时，他们发生的时间，减少了任免机制，未能发现和及时处罚违纪行为，开展活动与建立按照程序是不可能的，进行慈善行为遵守法律是不可能的，而这些问题的存在导致了大量的红十字会腐败，导致公众对红十字会的信任下降。
6.1 Introduction of this chapter
In this chapter, it summarizes this study, pointing out the limitations of this study and putting forward directions for further researches.
6.2 Main points
Relevant reports and data have indicated that the public's contribution to the Red Cross has been reduced by 60% after Guo Meimei event. Even there were more than four years after Guo Meimei event, most Chinese people were still reluctant to contribute to the Red Cross and they were more willing to donate to other charitable organizations, more importantly, Guo Meimei event not only hurt the public trust in the Red Cross, but also even affected some of the public’s enthusiasm and confidence of participation in charity. In short, after Guo Meimei event, the public trust in Red Cross dropped significantly.Based on reviewing relevant literature and news coverage, it could be found that there were the following problems existing in the services of the Red Cross, including that the staff did not work seriously, the staff did not work actively, the donation procedures of the Red Cross were cumbersome, and there was a high level of overspending in the spending on activities of Red Cross, and the results of donation of the Red Cross were not effective. These results indicated the public dissatisfaction with the services provided by the Red Cross, which led to a decline in public trust in the Red Cross.
Literatures and news coverage on the Red Cross have revealed that it has the following issues in performing acts of charity in accordance with laws, such as failing to deal with problems when they occurred in time, less improved appointment and removal mechanism, failing to find out and punish disciplinary offense in time, impossibility of carrying out activities in accordance with established procedures, impossibility of performing acts of charity in compliance with laws, and the existence of these problems has led to a large number of corrupt practices in the Red Cross, leading to declined public trust in the Red Cross.
According to researches reviewed in this study, in terms of degree of information disclosure, there were the following problems in the Red Cross, for example, the Red Cross was not timely and accurate in disclosure of the cost of activities, the Red Cross was not timely and accurate in disclosure of situation of using funds, the Red Cross failed to provide timely and accurate disclosure of the annual budget, the public were less satisfied with the information disclosure and feedback channels of the Red Cross. Together, these results showed that low level of information disclosure was a major reason for low public trust in the Red Cross.
6.3 Limitations
One of the biggest differences between the Red Cross of China and the Red Cross of other countries is that the management, operation and supervision of the Red Cross of China are strongly and directly intervened by the government. Therefore, any reform of the Red Cross needs supports from the government to achieve a success. It is necessary to discuss the reform measures of the Red Cross from the government's point of view, which might be in line with China's actual situation. However, this study was mainly from the perspective of NGOs to discuss the Red Cross's reform measures, thus whether the proposed reform was feasible still needed to be tested.In addition, this study was mainly from the public point of view to investigate the public trust in the Red Cross to understand the existence of problems in the Red Cross to bring forward suggestio
