研究人员在处理复杂的问题或问题时，往往会作出简化的假设，而结果可能会提供一些洞察这些答案也可能有边界。本研究的目的是检查全面质量管理（TQM）和信息系统（IS）的发展之间的关联。
此外，有两个采用的战略，这是关系到全面质量管理和潜在的关系，以应付组织需要通过美国竞争力。因此，在这种关系的检查阶段，它起着重要的作用。落下的全面质量管理（TQM）的专栏，第一个策略涉及到许多质量管理程序的应用。信息系统（IS）或信息技术（IT）是实现质量的一种载体，是第二种被强调的战略方法。
这项研究显示了这两个程序对许多事情的影响，如响应客户的需求，有效的成本节约等。最后但并非最不重要的是，有一个对他们所有的影响对方。出于这个原因，研究人员深入到这项研究中，为了发现这种影响，并测量其强度。
The title is "Exploring the Relationship between Total Quality Management and Information Systems Development" which is written by three authors. First, Lillian Y. Fok, conducted research in TQM, information system and human factor after receiving her PhD degree from the Georgia State University. She is now a professor of management at the University of New Orleans. Wing M. Fok, received her PhD degree from Georgia State University, is the MPA director and an associate professor at the Loyola University New Orleans. Her research interests include technology management, management information system and forecasting. Lastly, Sandra J. Hartman, conducted research in organizational behavior and organization theory with emphasis upon international issues in these areas after receiving her PhD from the Louisiana State University. Currently she is a professor of management at the University of New Orleans.
Researchers' frequently make simplifying assumptions when tackling complicated issues or problems, while the results might provide some insight these answers will also likely have boundaries. The purpose of this study is to examine the associations between total quality management (TQM) and information systems (IS) development.
Furthermore, There is a potential relationship between two adopted strategies, which is related to TQM and IS, in order to deal with organizations' need to competitiveness through the US. Hence, it plays a major role in the examination stage for this relationship. Falling under the total quality management (TQM) rubric, the first strategy involves the adoption of many quality management programs. As a vehicle for attaining quality, information system (IS) or information technology (IT) is the second strategy approach that has been emphasized.
The study shows the effect of both programs on many things, such as responding to customer needs, effective cost saving and like. Last but not least, there is an impact for all of them on each other. For this reason, the researchers go in depth in this study in order to discover this impact and to measure the strength of it as well.
Following on the next point examines the inter-relationships among three main managerial factors: the adoption of TQM's program, the development of IS and culture, which lead us to the research questions. The research questions for this study were:
Research question 1. TQM maturity, which is refers to the degree of TQM implementation in an organization in a qualitative sense, of an organization is a reflection of the use of TQM programs within an organization, people's perception of their influence on quality issues, and individual understanding of TQM concepts. This question comes from the need to develop useful measures for TQM.
Research question 2. Increases in TQM maturity (defined as use of TQM programs, people's perceived influence on quality issues and individual understanding of TQM concepts) will be associated with changes in several IS development variables. The second question deals with the impacts of TQM maturity upon system development. It divided to four sub-research questions in order to deal with specific issues.
Research question 2a. As TQM maturity increases, system development projects will have more emphasis on people-related goals or social goals, when developing IS. It deals with the organizations that are higher in TQM maturity and their empowerment. In addition to the association of TQM ideas and IS design.
Research question 2b. As TQM maturity increases, the system design philosophy will emphasize employee empowerment and self-learning. In this part, the study looks to the relationship between
