IS people and the users.
Research question 2c. As TQM maturity increases, system users will report that the MIS staff makes more positive assumptions about system users. This solve the issue of should the system users be viewed as internal customers and if IS staff should have positive attitudes to them.
Research question 2d. As TQM maturity increases, system users will report higher levels of participation in the system development process. Dealing with the responsibility of system development with organizational levels will be discussed in this part.
Research question 3. TQM maturity will be associated with a TQM supportive culture. Last question looks for if the Organizational culture should be related to the TQM philosophy or not.
In IS technology research has generally viewed IS in isolation to focus on developing and implementing successful IS in the organization.
Conversely, this study is going to discuss and point out that achieving of synergies might happen when the development of IS occurs in the TQM environment.
The study of IT impacts
Unstable nature of Costumers' opinion plays a major role in constantly changing demands, for this reason their tastes has become more sophisticated. There is an improvement in the maturity and diverse of the work force. Due to these conditions, many US organizations gradually found it more difficult and complex to compete. There are a number of ways to enhance productivity and responsiveness in order to return their competitiveness and to improve their financial performance.
IT is one of the main solutions, it has been used with the aim of achieving many objectives like increasing productivity, quality improvement, enhance the organization's competitive edge, reduce costs as well as increasing service (DeJarnett, 1993). In order to know how to use IT successfully at any organization, they should know how to use this IT in a proactive and deliberate way as well as generalizing IT which means using this new technology in all organizational functions' aspects, from the first stage of any order process, which is order entry, to after-sales services and support. Nonetheless, as one of the critical factors, technology might lead to ultimate failure.
IS isolation in addition to concentrating on the way of implementing and developing a successful IS system within an organization is what most research is interested in. While, only few researches have pointed out that if IS is developed very well in the TQM environment, synergies could be achieved (Ahmed, 1999).
The study of TQM impact
As an integrative management philosophy, TQM has been commonly adopted. The reason is to improve the quality of products consequently, to exceed or meet customer expectations (Ahire, 1996). According to Fok's study, there are many things under TQM. First of all, needs of customers could be divided to two parts: internal and external. Regarding this, organizations began emphasizing the importance of satisfying these needs of customers. Also, evolvement stage was the direction of companies in order to increase their vertical functional structure to an oriented horizontal process. Additionally, workers asked to empower and make their own decisions beside their participation in decision making.
There are many TQM success stories which suggest that TQM can potentially increase the
