should be done without eating but this wasn’t informed by the nurse to patient. This may led to the lack of knowledge and patient may not be fast.
例如，医生让护士告诉病人做好体检准备，体检应该在不吃东西的情况下进行，但护士并没有通知病人。这可能会导致知识的缺乏，患者可能速度不快。
Solution: To avoid this condition there must be proper guidance given to the patient by the staff so that they won’t do any mistake.
解决方案：为了避免这种情况，工作人员必须给患者适当的指导，这样他们就不会犯任何错误。
Gap 3 –Delivery Gap:缺口3–交付缺口
This gap occurs due to the lack of knowledge and the improper training to the staff due to which they do not provide a quality care to the patients.
这种差距的产生是由于工作人员缺乏知识和培训不当，因此他们没有为患者提供高质量的护理。
For example, patient is waiting for a ward in the emergency ward to take rest.
例如，患者正在急诊病房等待病房休息。
Solution: Administration/ management should follow up the works to be done and see that patient’s get there needs done on time and appoint the skilled staff.
解决方案：行政/管理部门应跟进要做的工作，确保患者按时到达目的地，并任命熟练的工作人员。
Gap 4 – Client Gap:缺口4–客户缺口
This gap arises when the organization do not provide the facilities which are promised or shown by them, in their broachers.
当组织没有提供他们承诺或展示的设施时，就会出现这种缺口。
For example, in a hospital they provide/ show false facilities or description related to the hospital and services they provide.
例如，在医院，他们提供/展示与医院及其提供的服务相关的虚假设施或描述。
Solution: To avoid this hospital should not provide any wrong information and must fulfil the expectations of the patient to deliver the quality service.
解决方案：为了避免这种情况，医院不应提供任何错误的信息，必须满足患者的期望，提供优质服务。
Gap 5 – Future Gap:缺口5-前景缺口：
This gap explains how the patient expects more service from the hospital than they usually provide.
这种缺口解释了患者如何期望医院提供比平时更多的服务。
For example, sometime in a hospital nurse takes extra time to know the details about the patient but due this other patient think that they are been cared less.
例如，在医院的某个时候，护士需要额外的时间来了解患者的详细信息，但由于其他患者认为他们得到的护理较少。
Solution: In this situation they patients must be given proper guidance so that they can understand the problems of patients and this way they can overcome patient’s misunderstandings to provide proper service quality delivery.
解决方案：在这种情况下，必须为患者提供适当的指导，以便他们能够理解患者的问题，并通过这种方式克服患者的误解，提供适当的服务质量。
Kanban concept 看板概念
Toyota Production System developed the Kanban concept. This concept involves the scheduling and the management of parts of system in hospital with the due implementation of rules.
丰田生产系统开发了看板概念。这一概念涉及医院系统各部分的调度和管理，并适当执行规则。
This concept explains the process of manufacturing in the hospital or any other organization. The limit of products must be maintained to avoid the wastage. So there should be appropriate management and regulation to improve the service quality to be provided.
这个概念解释了医院或任何其他组织的制造过程。必须保持产品的限量以避免浪费。因此，应该有适当的管理和法规来提高所提供的服务质量。
Use of Kanban:看板的使用
Kanban concept is very useful in the hospitals to maintain the proper usage of the products to provide what you need along with the sufficient amount of the material on the time ok use.
看板概念在医院中非常有用，可以保持产品的正确使用，在正常使用的时间内提供您所需要的以及足够数量的材料。
In a hospital plenty of products are ordered from suppliers like chemicals, disinfection chemicals, surgical instruments, medicines etc.
在医院里，很多产品都是从供应商那里订购的，比如化学品、消毒化学品、手术器械、药品等。
But according to the Kanban concept process the products must be ordered as per the requirement to avoid the wastage or over stock. So in accordance to this label process must be followed to ensure whether the products are properly used in a sufficient manner in a proper way.
但根据看板概念流程，必须按照要求订购产品，以避免浪费或库存过多。因此，必须遵循该标签流程，以确保产品是否以足够的方式和适当的方式得到适当使用。
For example, in a hospital products must be labelled with different colours on the bin of material which are used. By following this way of method make easier to the staff to understand the stock and order it by detecting the colours.
例如，在医院里，产品必须在使用的材料箱上贴上不同颜色的标签。通过遵循这种方法，员工更容易理解库存并通过检测颜色来订购。
So to minimize the wastage follow the concept and categories like:因此，为了最大限度地减少浪费，请遵循以下概念和类别：
TO DO IN PROCESSDONE 在处理中完成
By using this categorization the works can be done sooner and time can be saved.通过使用这种分类，可以更快地完成工作并节省时间。
Lean Process 精益流程
It is a process which incre
