ter quality of product or service. The popularity of learning organization is increasing day by day.
随着世界日益变化，每一代人都必须在非常有限的时间内适应并做出改变。因此，持续学习对于当今世界的生存和成功至关重要。技术变革正在对我们所有人的生活产生巨大影响。今天，社会比早期的世界要复杂得多。随着技术的快速变化，预测未来的发展和规划未来的变化变得更加困难。为了应对不断变化的世界，我们必须根据变化的世界改变我们的活动和想法。成功人士有能力并准备好改变和适应。所有成功的人都是学习者；同样成功的组织也是学习型组织。只有学习型组织才能做出改进，而且永远不会停滞不前。尽管组织正在学习和适应变化，但它们在做出变化方面进展缓慢。成功的组织将变革和发展视为决定其成功的最重要因素。学习型组织有能力控制外部压力，而不是成为外部压力的奴隶。如果一个组织是一个学习型组织，它将减少员工流动，并对潜在员工更有吸引力。学习过程将使组织能够比竞争对手更快地应对变化和新情况。组织能够专注于组织目标并确保员工对目标的实现做出承诺，这将大大提高产品或服务的效率和质量。学习型组织日益普及。
From the given case study we can see that Southwest Airlines is a learning organization. It considers each and every employees with the same concern, respect and caring attitude within the organization through which their external behavior to the southwest customers. Southwest Airlines has a good team spirit than their competitors and the company gives consideration for employees than customers. The company is also engaged in providing its employees plenty of information that will help them to understand their company, mission, customers and its competition. And through continuous learning, the company’s employee productivity increased and it is able to maintain a proper number of staffs. It makes a feeling that all of its people are part of a one big family. The company is making creative and innovative changes in improving the effectiveness for the highest quality of customer service delivered with very friendly and warmth manner.
从给定的案例研究中，我们可以看出西南航空公司是一个学习型组织。它认为组织内的每一位员工都有同样的关心、尊重和关爱态度，通过这种态度他们对西南客户的外部行为。西南航空公司比竞争对手有很好的团队精神，公司考虑员工而不是客户。该公司还致力于为员工提供大量信息，帮助他们了解公司、使命、客户及其竞争对手。通过不断的学习，公司的员工生产力得到了提高，并能够维持适当数量的员工。它给人的感觉是，它的所有人都是一个大家庭的一部分。该公司正在进行创造性和创新性的变革，以提高效率，以非常友好和热情的方式提供最高质量的客户服务。
Role of HRM in a learning organization 人力资源管理在学习型组织中的作用
HRM is a term generally used to describe all those activities in an organization related to recruitment, selection, designing work, training &development, appraisal and remuneration, direction, motivation and controlling of workers. HRM includes the framework of philosophies, policies, procedures and practices for the management of the relationship that exists between an employer and worker (Wilton, 2010). From the overall activities of HRM, we can see learning and development is also important activity of HRM in an organization. It helps in identifying the team and organizational development requirements of an individual for designing, implementing proper training and development methods and evaluating the training and development interventions. HRM is not only the job of HR specialists but it also requires the involvement of both senior and line managers in the process of successfully developing and implementing policies and practices. To make the learning process very effective the outcomes should be evaluated frequently and make necessary changes and improvements wherever it require (Robbins, 2009).
人力资源管理是一个术语，通常用于描述组织中与招聘、选拔、设计工作、培训和发展、评估和薪酬、指导、激励和控制员工有关的所有活动。人力资源管理包括管理雇主和工人之间关系的哲学、政策、程序和实践框架。从人力资源管理的整体活动来看，学习与发展也是组织人力资源管理中的重要活动。它有助于确定个人的团队和组织发展需求，以设计、实施适当的培训和发展方法，并评估培训和发展干预措施。人力资源管理不仅是人力资源专家的工作，而且还需要高级和直线经理参与成功制定和实施政策和做法的过程。为了使学习过程非常有效，应经常评估结果，并在需要时进行必要的更改和改进。
A good culture is one in which the members of the organization are aware of their needs and requirements in the organization and will perform well in order to achieve the objectives of it. Such a culture lead an organization to make high performance in the areas like productivity, quality, levels of customer service, growth, profits and in the case of a profit making organization it will also increase the shareholder value. There should be a unique culture for every member in an organization which develops a good organizational culture. It is the duty of HRM to develop a good culture in an organization empowered with good policies and practices by learning the external and internal changes (Price, 2000). As HRM plays a vital role in the major functions of an organization, such as planning, organizing, directin
